Shipping + Handling

Domestic

 Orders typically ship within 1-3 business days via Canada Post, excluding weekends or holidays. Orders are shipped with standard ground from Toronto, Ontario, and may take up to 4 business days for delivery, depending on the province. A tracking number will be emailed to the customer once the package has been shipped. My Elenoula is not responsible for any delays due to local disruptions.

Expedited Parcel Via Canada Post- 4 business days- Flat Rate of 12$
XpressPost Via Canada Post- 2 business days- Flat Rate of 16$ 
 

INTERNATIONAL

UNITED STATES OF AMERICA

Orders typically ship within 1-3 business days via Canada Post, excluding weekends or holidays. Orders are shipped with standard ground from Toronto, Ontario, and may take up to 6 business days for delivery, depending on the state. A tracking number will be emailed to the customer once the package has been shipped. My Elenoula is not responsible for any delays due to local disruptions.

Tracked packet Via Canada Post - USA- 6 business days-Flat Rate of 15$
Expedited parcel Via Canada Post - USA- 4 to 5 business days- Flat Rate of 18$
XpressPost Via Canada Post -USA- 2 to 3 business days-Flat Rate of 27$

Customs and duty fees are not included and it is the customer's responsibility to pay. We cannot determine the duty fees for country to country, please contact your local customs office if you have any questions. We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
 

THE REST OF THE WORLD
  WORLDWIDE SHIPPING

Orders typically ship within 1-5 business days via Canada Post, excluding weekends or holidays. Orders are shipped with Small packet- International-Surface or Air-starting from 13$,  from Toronto, Ontario, Canada, and may take up to 14 business days or more for delivery, depending on the Country. A tracking number is only provided for International Parcel Shipping, starting at 37$, and will be emailed to the customer once the package has been shipped. 

Customs and duty fees are not included and it is the customer's responsibility to pay. My Elenoula Intimates cannot determine the duty fees for country to country, please contact your local customs office if you have any questions. My Elenoula Intimates does not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.